TABLE OF CONTENTS

Introduction

Ardens have worked with CQC to develop a suite of reports to be used when carrying out inspections of GP practices. The reports can also be used by practices to identify patients who are potentially at risk from not having care delivered in line with national guidance. For further information, please see the following support article. 


The Ardens Manager CQC Dashboard is available to all Ardens users and allows GP practices, PCNs, Places and ICBs to monitor and benchmark the CQC reporting data across their area.


How to Access the CQC Dashboard

Once logged into Ardens Manager, to access the dashboard, click on the Governance icon located along the left menu bar of the screen, then click on CQC.



Your CQC Dashboard can be navigated by clicking on the tabs for each area, such as DMARDS, Medicines Monitoring, Missed Diagnosis, Safety Alerts, etc.



Each area includes a Data tab with an OVERVIEW section displaying reports which highlight where the appropriate care has not been delivered. These are further sectioned out by Standard and Enhanced Searches.



You can view each report by clicking on the View button to provide a further breakdown.



Once you are in ‘single report view’, you will be able to visualise demographic data, benchmarking against neighbouring practices, as well as the patient list for each report.




From this screen you are able to:

  • Switch between practices to see data trends.
  • Compare data to the Ardens Manager National Average uploads and your PCN practices (if you have a data sharing agreement in place).
  • Add local targets
  • View the list of patients, and thereafter either copy their NHS Number to review the clinical record, or export the patient list using either the CSV option for third-party SMS providers, or the clinical system export option to import the list back into your clinical system for action. 


If you need to export the overview out of Ardens Manager, you can do so via the page export options. This is located at the top right-hand corner of the page. 



The orange plus icon located to the top right hand of the screen will allow you to add a Review of the reports to document that you have audited these reports, and add notes or actions taken. Reviews added can be viewed/audited in the Reviews tab.




You can also add comments to individual reports to document findings and outcomes as well as add any relevant attachments.


 



By creating regular reviews and comments this helps to keep a clear record of progress / action points for CQC visits as well as practice staff working on this dashboard.  

 

The Rules tab provides further information about the parameters of each report. Further information on how to use the Rules tab can be accessed in the following support article.





If you require any further assistance on the process above, please contact the Ardens Manager Support Team on: support-manager@ardens.org.uk