TABLE OF CONTENTS

• Introduction 
  • Background
• Open a Patient Record 
• Installation & Updates
  • Initial Installation
  • Updates
  • System Requirements
• Governance
• Support
  • Troubleshooting

Introduction 

Background

Ardens Desktop enables users to seamlessly open patient records in EMIS Web or SystmOne directly from Ardens Manager.

It is a software package installed on the user's device, allowing direct integration with the instance of EMIS Web or SystmOne being used on that device via the NHS England IM1 pairing integration.

• Ardens Desktop runs in the background and links Ardens Manager to your clinical system.
• Look for the Ardens icon in your system tray (bottom right of your screen) to check it it's installed.
  • Green indicator = connected successfully.
  • Red indicator = not connected. Please make sure EMIS Web or SystmOne is open and if issues continue, see the Troubleshooting section below.
• If Ardens Desktop is not installed, please see installation instructions below. 

• When viewing a report on Ardens Manager, navigate to the 'Patient' tab to view the Patient List (see viewing patient lists support article).
• Click the Open button next to any patient. 
• The patient record will automatically open in EMIS Web or SystmOne. 

Initial Installation

1. Download the installation file via this link or from the link on Ardens Manager.

2. Locate and open the downloaded file.

• Only for me: Installs just for your account. Updates are automatic.
• Everyone: Installs for all users on the device. Requires Administrator rights. Updates must be installed manually.

4. Review the Terms of Supply and Use and accept the installation.

• No further action is required to connect Ardens Desktop to EMIS Web.

• Once you have completed the initial installation steps above Ardens Desktop will attempt to connect to SystmOne. On the first connection, you will be required to approve the device connection in SystmOne. 

Updates

• If installed Only for me
• If during installation you selected the installation type "only for me" Ardens Desktop will automatically update; no action is required from the user.

• If installed for Everybody 
• If during installation you selected the installation type "everybody" Ardens Desktop is unable to automatically update; a pop up (similar to that shown below) will be displayed and a system administrator will need to download and install the latest version.

System Requirements

• Windows 10 or 11 (64-bit)
• 8GB Memory
• 10GB Free Storage
• Up to date install of EMISWeb or SystmOne

Troubleshooting

Ardens Desktop has a built-in connection status monitor; in your system tray you will find an Ardens icon with a corresponding green or red icon to show the overall status.

If you are using both SystmOne and EMIS Web you can click on this icon and select "About" which will allow you to view the status for each system.

This would suggest a connection issue on your local device. First, quit both EMIS Web & Ardens Desktop - this can be done by right clicking on the Ardens icon in your system tray. Then reopen Ardens Desktop from the Start menu followed by EMIS Web. Once you have logged into EMIS Web the connection should be restored. If you continue to experience issues, please contact support. 

This may be because Ardens Desktop has not been granted access to connect to your SystmOne device. First, quit both SystmOne & Ardens Desktop - this can be done by right clicking on the Ardens icon in your system tray. Then reopen Ardens Desktop from the Start menu followed by SystmOne. Once you have logged into SystmOne you should be presented with a pop up to approve the connection. If you continue to experience issues, please contact support.

You may be asked by our Support team for your Device ID, this can be found by clicking on the Ardens icon in your system tray and selecting "About".

You may be asked by our Support team to send your device logs to assist with troubleshooting. These files record the various interactions Ardens Desktop makes with your device, EMIS Web or SystmOne - no patient data is contained within them.

To locate these files follow the steps below:

3. Open the "Users" folder

4. Open the folder with your username

7. Open the "Local" folder

8. Open the "Ardens Desktop" folder

9. Open the "Logs" folder

10. Locate the file which contains todays date (note: it may be easier to sort by the "Date modified" column)

11. Copy this file into an email as requested by our Support team