The 2. Access section of Capacity and Access screen focuses on ensuring patients are able to access information about the practices services via different channels to meet all patient needs.

There are two data sources uploaded to this area:

  • GPPS - The GP Patient Survey is a national feedback survey is collected and published by an independent research company. PCNs are required to use GPPS trends over the last 5 years for Q1, Q4, Q16, Q21 and Q32 within the GP Patient Survey. PCNs are also required to compare their performance against ICB and national averages as a baseline for improvement for the Local Access and Improvement Plan. The GPPS data is published on the GP Patient Survey website annually. Once published, it is uploaded centrally onto Ardens Manager. As the data is only published once a year, PCNs should continue to collect patient experience data throughout 2023-24 via local patient experience surveys. We will also be launching the ability to send and collect patient experience via Ardens Manager.

The Online Access reports on the percentage of patients registered for online access and the total number of transactions made that month. 

Clicking on the View link for each report will show a breakdown of the data e.g. booked appointments, cancelled appointments, repeat prescriptions ordered and patient records viewed.

The Organisational Activity section allows you to add process and record any review information to support the improvement plan.

Click on the + Add link to add details. 

If you require any further assistance on the process above, please contact the Ardens Manager Support Team on: